Personal Information

Rockdale Mattress Factory (RMF) / Spinal Design® will endeavor to protect all personal information that is provided to us. However, RMF/Spinal Design® cannot guarantee security of any information you transmit to us over the internet and you do so at your own risk. We have taken all precautions to protect all personal information.


We may collect the following information:

Name, contact information (for example email, address, postcode, phone number) or other information relevant to customer surveys and/or offers and/or purchases made online on the RMF/Spinal Design® website ( ).


Disclosure of Personal Information

Occasionally, we may also use this information to contact you regarding special offers or market research about but not limited to the use of our website and the products you have purchased and/or viewed to ensure quality control. This can be achieved using Cookies. RMF/Spinal Design® may use cookies to identify your computer on our server and so that we can track your use of the website. 


In some instances, cookies may collect and store personal information about you.  Such personal information will only be used by RMF/Spinal Design® in accordance with this Privacy Policy.

RMF/Spinal Design® ensures this personal information will not be sold to a third party.


In some instances, it may be necessary for RMF/Spinal Design® to provide such information to others:

     – Our sales representatives and delivery drivers

     – Couriers- If you have allocated your products to be delivered via a courier transport service

     – Third parties such as merchant services that allow you to purchase items through our website such as gateway providers, merchant facility providers and delivery service providers.

     – Professional advisers such as bookkeepers, accountants, auditors, lawyers and other government regulatory authorities.


Other than the above your information will not be given to a third party without permission and in accordance to the National Privacy Principles set out in the Privacy Act 1988 (Commonwealth) (“the Act”).


Privacy Policy Amendments

RMF/Spinal Design® may revise this Privacy Policy at any time and for any reason make alterations accordingly. The updated version will be available at / www.spinal Any changes to the policy will be available online and it will be your responsibility to take note.